Health & Safety
Placeholder
El Castillo's Health and Safety Policies and Procedures
Our goal is to provide a safe, clean environment allowing you to relax and enjoy your vacation. Here is how we do it.
- Alcohol for hand sanitation is available in the room and in all common areas
- All meals in the restaurants are served a la carte, no buffets
Restaurant seating is at a safe distance - During food preparation, we use separate utensils for raw vs cooked meat
- Surveys are conducted on all food and beverage vendors to ensure good safety practices
- Local vendors are used when possible to reduce product handling
- Bars are void of all objects and products that guests can touch
- Touchable surfaces are disinfected each day
- Frequently used surfaces, like door knobs, are disinfected multiple times per day
- Masks and gloves are used by staff where appropriate
- Masks and gloves are made available for guests by request
- Housekeeping wears gloves during the cleaning process
- All surfaces in the rooms are disinfected each day
- Between guests the rooms are thoroughly disinfected with a fogger
- All linens are washed in hot water with eco-friendly detergents
- In common areas, fans and air conditioners are used to keep the air fresh
- No cash is accepted, only credit and debit cards for hygiene reasons
- Employees are encouraged not to touch their faces and properly wash their hands often
- Employees are educated on proper hygiene and safety
- Employees are local and questioned about their health on a daily basis
- Safety and hygiene information is available for guests
Be safe and enjoy!