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El Castillo Policies

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Cancellation Policies

Low Season:
- April 10, 2023 - December 21, 2023

  • Free cancellations until 14 days
  • Cancellations made 15 days or more prior to check-in will have no charge.
  • Cancellations of 14 days or less to check in will result in 100% penalty.
  • Low Season 100% of reservation is due 14 days prior to check in.

High Season:
- January 09, 2023 - April 02, 2023
- January 09 2023 2024 - March 24, 2024

  • Cancellations made 30 days or more prior to check-in will have no charge.
  • Cancellations of 29 days or less to check in will result in 100% penalty.
  • High Season 100% of reservation is due 29 days prior to check in.

PEAK SEASON:
- April 03, 2023 - April 09, 2023
- December 22, 2023 - January 08, 2024

  • NON-REFUNDABLE
  • Peak Season 100% of reservation due at time of booking

General Policies

  • Rates include full breakfast and daily cleaning service.
  • We are an adult and teen only hotel. We do not permit persons under the age of 14.
  • Rates DO NOT include 13% sales tax where noted.
  • A 10% service charge will be added to all restaurant and bar purchases.
  • The maximum guests in our rooms is 2 per bedroom. Unless otherwise specified
  • Check-in time is 3:00pm to 10:00 pm; Check-out time is 12:00pm.
  • Early check-in and late check-out are subject to availability, may incur a charge, and will need to be pre-arranged with hotel management.
  • Management declines all responsibility for valuables left in the rooms.
  • All cancellations need to be sent via e-mail to: [email protected]. A cancellation is not confirmed until you have received an email confirmation from us.
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