El Castillo Policies
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Cancellation Policies
Low Season, April 11 - Dec 20, 2023:
- Cancellations made 15 days or more prior to check-in will have no charge.
- Cancellations made 14 days or fewer prior to check in will result in 100% penalty.
- 100% of reservation is due 14 days prior to check in.
High Season Jan 09 - April 10, 2023, and Dec 21, 2023 - Jan 07, 2024:
- Cancellations made 30 days or more prior to check-in will have no charge.
- Cancellations of 29 days or fewer prior to check in will result in 100% penalty.
- 100% of reservation is due 29 days prior to check in.
General Policies
- Rates include full breakfast and daily cleaning service.
- We are an adult only hotel. We do not permit persons under the age of 16.
- Rates DO NOT include 13% sales tax where noted.
- A 10% service charge will be added to all restaurant and bar purchases.
- The maximum guests in our rooms is 2 per bedroom. Unless otherwise specified
- Check-in time is 3:00pm to 10:00 pm; Check-out time is 12:00pm.
- Early check-in and late check-out are subject to availability, may incur a charge, and will need to be pre-arranged with hotel management.
- Management declines all responsibility for valuables left in the rooms.
- All cancellations need to be sent via e-mail to: [email protected]. A cancellation is not confirmed until you have received an email confirmation from us.